The tap2support Guarantee
We back every donation with our protection promise. If something isn't right, we make it right.
100% donation protection
If your donation goes to the wrong place, we refund it — every cent.
Identity verified
Every organizer's identity is verified before they can withdraw funds.
Secure transactions
Mobile money payments are protected end-to-end by MTN and Orange.
How a refund request works
1
Contact our trust team
Reach out within 1 year of your donation. We respond to every report within 24 hours.
2
We investigate the campaign
Our team reviews donor reports, organizer activity, and how funds were used.
3
If misuse is confirmed, you're refunded
Eligible donors receive a full refund — directly back to the original mobile money wallet.
Need to report a fundraiser?
If you suspect misuse, please contact us immediately. Our team will investigate within 24 hours.
Donate with full peace of mind
Over 99.9% of fundraisers run exactly as promised. For the rare exception, our guarantee has your back.